WHAT IS COVERED

This warranty protects against defects in materials and craftmanship, provided the product was installed according to the specified installation instructions. It also includes coverage for all internal mechanisms (including brackets).

WHAT WE WILL DO

If you find a defect in your product(s), we will, at our discretion, either repair or replace the part at no cost to you. For defective parts, we will provide a replacement.

Repairs and replacements will utilize similar or comparable parts or products. While we strive to ensure that the repair or replacement matches existing items, please note that color variations may occur, and an exact match to previous orders or other non-defective products cannot be guaranteed. If the product, part, or operating system has been discontinued, we will replace it with the most similar alternative available at the time of the repair or replacement.

We ask that you please contact us by email at info@orionblinds.ca to arrange for a repair or replacement.

WHAT WE NEED FROM YOU

Please have all information related to the ordered product(s):

1. Date of purchase

2. Description of the problem and when the problem occurred

3. Your contact information

If possible, sent pictures of the problem attached your email. If the product is to be shipped back to Orion, please include a copy of the order/receipt, your name and contact information, address, description of the problem, and when the problem occurred

• Defects resulting from misuse, accidents, customer alterations, exposure to the elements, excessive humidity, failure to follow care instructions, and general wear-and-tear[i]
• Standard maintenance associated with motors and accessories, including, but not limited to, replacement or recharging of batteries
• Any change in condition or damage resulting from the removal of the product and/or the reinstallation of said product
• Products deemed unusable due to miss-measurements, assembly, or installation not in accordance with the installation instructions
• Costs associated to shipping, removal, re-measuring, and reinstallation

[i] includes, but is not limited to: fraying of fabrics, diminished color intensity and/or natural fading from exposure to sunlight, exposure to salt air, damage from insects or pets, or loss of pleating from product not being cycled

Due to variances among computer monitors, the colors that appear on your screen may not be exact. If color is important to you, you can request free samples prior to ordering. We guarantee your satisfaction with the color only if you have requested samples prior to ordering and if the color of the purchased product differs from the sample you have received.

Colors may vary between dye lots. If you order blinds for a room and want to make sure they are all the same color, be sure to purchase all your blinds at the same time so they are manufactured from the same material lot.